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Kickstart Scheme - Customer Support Assistant
Company - Six Town Housing
Bury/ Working from home, , Bury
Closing date: 16th Apr 2021
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Kickstart Scheme - Customer Support Assistant

Customer Support Assistant

Customer Support Assistant

Six Town Housing

Bury/ Working from home,, Bury

16th Apr 2021

National Living Wage for Age

25 hrs per week

We are seeking a Customer Support Assistant to work within our Planning team to support the work of our Repairs and Capital teams. You will work alongside our staff and gain valuable administrative and customer experience, providing a high quality service to all Six Town Housing customers

See Below

Responsibilities:
– Input, cleanse and analyse data on a number of different IT systems, including an in-house housing management and repairs system, Microsoft Office products, and databases.
– Perform administrative duties including enhanced vulnerability checks, arranging appointments and completing Covid-19 risk assessments over the phone.
– Working alongside the planners to ensure a comprehensive, efficient, effective service is provided to customers.
– Engage with customers in a polite, friendly and efficient manner being sensitive to the needs of different customer groups.

The type of person we are looking for:
– Ability to work independently and use own initiative to problem solve
– Confident telephone manner
– Proactive
– Ability to work as part of the wider team
– Flexibility with supporting the needs of the business

To be eligible for this role, you must be:

  • Aged 18-24
  • In receipt of Universal Credit.
  • A Six Town Housing Tenant or resident of Bury.

To apply, please contact your Work Coach at the Job centre.

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